Privacy Policy

Last updated: 7 August 2026

This Privacy Policy explains how Mithra Foods collects, uses, stores, and protects customer information when you visit our website, create an account, place an order, or contact us.

1. Information We Collect

• Personal details such as name, phone number, email address, billing address, and delivery address.
• Order details including products purchased, quantity, payment status, delivery status, and support requests.
• Account login details required to provide access to customer features.
• Technical information such as browser type, device information, IP address, and website usage data.

2. How We Use Your Information

• To process orders, payments, shipping, returns, refunds, and customer support requests.
• To send order confirmations, delivery updates, account messages, and service-related communication.
• To improve our website, products, customer experience, security, and fraud prevention.
• To comply with applicable legal, tax, accounting, and regulatory obligations.

3. Payments

• Online payments are processed through secure third-party payment gateway services.
• We do not store complete card numbers, CVV, UPI PIN, net banking password, or other sensitive payment authentication details on our website.
• Payment providers may process information according to their own privacy and security policies.

4. Sharing Of Information

• We may share necessary information with courier partners, payment gateways, technology service providers, and support providers only to complete website operations and customer orders.
• We do not sell customer personal information.
• We may disclose information when required by law, court order, government request, or to protect our legal rights.

5. Cookies And Analytics

• Our website may use cookies or similar technologies to keep the site functional, remember preferences, understand traffic, and improve performance.
• You can manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.

6. Data Security

• We use reasonable technical and administrative safeguards to protect customer data.
• No internet-based service can guarantee absolute security, so customers should keep account credentials confidential and notify us of suspicious activity.

7. Data Retention

• We keep customer and order information only as long as required for business, legal, tax, accounting, dispute resolution, and support purposes.

8. Customer Rights

• You may contact us to request correction, access, or deletion of your personal information, subject to legal and operational requirements.

9. Policy Updates

• We may update this Privacy Policy from time to time. The latest version will be posted on this page.

10. Contact Information