Refund Policy

Last updated: 7 August 2026

At Mithra Foods, we prepare and sell food products. To protect food safety and hygiene, refunds are handled only for eligible order issues as described below.

1. General Refund Rule

• Refunds are not available for change of mind, taste preference, incorrect product selection, or refusal to accept delivery.
• Refunds may be considered only when the delivered product is damaged, tampered, expired, missing, or different from the item ordered.

2. Eligibility For Refund

• You must contact us within 24 hours of delivery.
• You must share the order number, clear photos, and an unboxing video showing the package condition and product issue.
• The product, invoice, label, and packaging must be retained until our review is complete.

3. Refund Review Process

• Once your claim is received, our team will verify the order details and proof submitted.
• If the claim is approved, we may issue a replacement, store credit, or refund based on the issue and product availability.
• Mithra Foods reserves the right to reject claims that are incomplete, late, unsupported by proof, or caused by misuse, improper storage, or incorrect delivery details provided by the customer.

4. Refund Timeline

• If approved, refunds will be processed and credited within 5-7 days.
• The final credit timeline depends on the customer's bank, card issuer, UPI provider, or payment gateway.

5. Cancellation Refunds

• Orders cannot be cancelled once processing or dispatch has started.
• If cancellation is approved before dispatch, the refund will be processed to the original payment method.

6. Contact Information