Return Policy

Last updated: 7 August 2026

Mithra Foods sells food products, so returns and exchanges are restricted for hygiene, safety, and quality-control reasons.

1. No General Returns Or Exchanges

• We have a 2 days return policy.
• Products cannot be returned due to taste preference, change of mind, incorrect product selection, or opened packaging.
• Customers are requested to review product details, quantity, price, and delivery address before placing an order.

2. Eligible Exceptions

• A return, replacement, or refund review may be accepted only if the product delivered is damaged, tampered, expired, missing, or different from the item ordered.
• The issue must be reported within 2 days of delivery.
• Clear photos and an unboxing video are required for review.

3. Return Review Conditions

• The product must not be consumed, transferred, or discarded before our review is complete.
• The original package, invoice, label, and product must be retained.
• Claims may be rejected if proof is missing, the reporting window has passed, or the issue is caused by improper storage or handling after delivery.

4. Approved Resolutions

• After review, eligible cases may be resolved through replacement, refund, or store credit at our discretion.
• If a replacement is approved, dispatch depends on product availability and serviceability of the delivery location.

5. Contact Information